With the goal of delivering a best-in-class support experience for our valuable partners, Ingram Micro Cloud has launched a new Modern Support experience. This new initiative includes certified local Ingram Micro support employees available to provide end-customers with product support for all of their Microsoft Office 365 products and subscriptions.
Support Hours
End-customers can access Modern Support during:
1. Local business hours, to log issues/requests with any type of severity.
2. Off-business hours & holidays, to log critical issues.
Support Channels
For self-service, our knowledge base Solutions:IngramCloud consists of helpful support articles that can be leveraged to explore various how-to processes and learn best practices for managing subscriptions and products purchased through Ingram Micro Cloud.
Our partners can access Modern Support via Email, Phone or Chat using the details mentioned in the table on the left.